Refund & Cancellation Policy

Overview

MockCamp sells one-time test credits — not subscriptions. There are no recurring charges, and there is nothing to cancel on a recurring basis. Once you purchase credits, they remain in your account until you use them. Credits do not expire.

Refund eligibility

If you have unused credits remaining from a purchase, you may request a full refund of that purchase within 30 days of the original transaction date. To be eligible, none of the credits from that specific purchase may have been consumed (i.e., used to start a test).

If you have already used one or more credits from a purchase, the remaining unused credits from that purchase are not eligible for a partial refund. The test attempt and its score report remain yours regardless.

Unlimited access

The “All tests” unlimited-access purchase is refundable within 30 days provided you have not started any test using that access. Once you begin a test under unlimited access, the purchase is non-refundable.

Retake credits

Retake purchases ($0.99) follow the same rule: refundable within 30 days if the retake credit has not been consumed.

How to request a refund

Email support@mockcamp.com with the email address on your MockCamp account. Include the approximate date of the purchase. We process refunds within 5–10 business days. Refunds are issued to the original payment method via Paddle, our payment processor.

Chargebacks

If you believe a charge is unauthorized, please contact us first so we can resolve it quickly. Filing a chargeback with your bank before contacting us may delay resolution and may result in account suspension while the dispute is under review.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.